Handling a Difficult Customer

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language. By utilizing our Handling a Difficult Customer workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.

Available Formats for Employees and Managers
At our training centre in Toronto All one day workshops are from 10.00AM to 5.00PM with one hour lunch break.
Duration        Cost CAD$
One day workshop:-  $899 + HST
We offer a 10% discount for each additional participant.
Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including "Train the Trainer" and many more workshops

At your location any where in Ontario
Duration:      Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $1599 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $4000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $5800 + HST

At your location any where in any other Canadian Province except Ontario
Duration:     Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $2500 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $5000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $6800 + HST

Please click here to register online or for more information contact us
Pay ment Options:
Pay online through the secure online pay pal link provided.
Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to " 1437467 Ontario Inc" and send to: 4789 Yonge Street, Suite 1014, North York, ON, M2N0G3.
For any enquiry please call us at 647-430-7478 or email us at: support@train4career.net"