Effective Business Communication

1. What is Communication?
2. Communication challenges
  - Principles of motivation
  - Motivation techniques to use with your team
  - Factors affecting motivation
3. Styles of Communication
  - Aggressive
  - Passive
  - Assertive
4. Tools for effective Communication
  - Listening (Obstacles to listening, Emotional filters, Establishing rapport, Exercises for developing listening skills)
  - Speaking (Obstacles to effective speaking, Speaking with authenticity, Speak fluently and confidently even under stress, Exercises for developing speaking skills)
  - Interviewing (Types of Interviews, Preparing for the Interview, Types of Questions, Authentic Speaking and Listening)
  - Meetings (Handle difficult meetings sensitively and constructively, Types of meetings, Organizing meetings, Setting up expectations, Tips and Techniques)
  - Writing
  - Workshops
5. Performance Management
  - Effective performance management
  - Leaders' responsibilities for evaluating, reprimanding, and counseling staff
  - Preparing for performance management discussions
  - Conducting performance management discussions
  - Evaluating performance expectations objectively
  - Reprimanding and counseling sessions

Available Formats for Employees and Managers
At our training centre in downtown Toronto.
Full Time : 1 weeks (6 Hrs/day - 10.00 AM to 5.00 PM with one hour lunch break) weekdays
Part Time : 2 weeks (3 Hrs/day - 10:00 AM to 1:00 PM or 1:00 PM to 4 PM) weekdays
Cost : $3,999.00 + HST
We offer a 10% discount for each additional participant

Online Training

Please click here to register online or for more information contact us
Pay ment Options:
Pay online through the secure online pay pal link provided.
Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to "1437467 Ontario Inc" and send to: 4789 Yonge Street, Suite 1014, North York, ON, M2N0G3.
For any enquiry please call us at 647-430-7478 or email us at: support@train4career.net