Customer Service Skills

This online Customer Service Course is designed to help anyone who works in customer service improve their customer service skills in order to provide each customer with the best possible experience every time. All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success.
This workshop at Train4leadership in Toronto aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond with the customer service that they provide.

  • Outcome:
  • Participants will-
  • Understand Customer expectation
  • Solve customer problems with confidence
  • Improved communication skills for great customer experience
5. Having Influence in the Organization
- Understanding the Two Levels of Customer Service
- Documenting Customer Concerns
6. Personality Styles
- Understanding Styles
- Typing Ourselves and Others
- Applying to Customer Relations and Team Building
7. Listening Skills
- Three Styles of Listening
- Removing Obstacles to Listening
- Practicing Proactive Listening Habits
- Handling Customers With Listening Problems

Available Formats for Employees and Managers
At our training centre in Toronto All one day workshops are from 10.00AM to 5.00PM with one hour lunch break.
Duration        Cost CAD$
Two days workshop:-  $1799 + HST
Three days workshop:-  $2499 + HST
We offer a 10% discount for each additional participant.
Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including "Train the Trainer" and many more workshops

At your location any where in Ontario
Duration:      Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $1599 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $4000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $5800 + HST

At your location any where in any other Canadian Province except Ontario
Duration:     Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $2500 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $5000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $6800 + HST

Please click here to register online or for more information contact us
Pay ment Options:
Pay online through the secure online pay pal link provided.
Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to "1437467 Ontario Inc" and send to: 4789 Yonge Str, Suite 1014, Toronto, On. M2N0G3.
For any enquiry please call us at 647-430-7478 or email us at: support@train4career.net