Conflict Management

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What constitutes a Conflict?
2. Elements of a conflict
- The People Involved
- Levels of Authority
- Urgency
- Communication Channels
3. Costs of Conflict
- Loss of Productive Time
- Low Morale and Motivation
- Bad Decisions
4. Relationships at Work
- Varying Levels
- Characters
- Attitudes
5. Difficult People
- Who Are They?
- Why they are Difficult
- How To Stay Calm
- Changing Behaviour
6. Understanding Differing Personalities
- Recognition
- Expectations and Work Ethics
- Strengths and Weaknesses
7. Communication Skills
- Giving and Receiving Criticism
- Responding with Confidence and Composure
- Addressing Hostility and Aggression
- Addressing indirect complaints
- Addressing salary complaints
- Dealing with aggressive employees
- Dealing with workplace gossip
- Encouraging employee interaction
8. The Chameleon Technique
- Using Your Body Language
- Words to De-escalate and Win

Available Formats for Employees and Managers
At our training centre in Toronto All one day workshops are from 10.00AM to 5.00PM with one hour lunch break.
Duration        Cost CAD$
One day workshop:-  $899 + HST
Two days workshop:-  $1799 + HST
Three days workshop:-  $2499 + HST
We offer a 10% discount for each additional participant.
Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including "Train the Trainer" and many more workshops

At your location any where in Ontario
Duration:      Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $1599 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $4000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $5800 + HST

At your location any where in any other Canadian Province except Ontario
Duration:     Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $2500 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $5000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $6800 + HST

Please click here to register online or for more information contact us
Pay ment Options:
Pay online through the secure online pay pal link provided.
Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to "1437467 Ontario Inc" and send to: 4789 Yonge Street, Suite 1014, North York, ON, M2N0G3.
For any enquiry please call us at 647-430-7478 or email us at: support@train4career.net"